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Clear answers about pricing, confirmation and how our rentals work.
No. Submitting sends a booking request. Our team reviews it and confirms with you — we never mark a request as confirmed before that.
You book a car group, not a specific model. You’ll receive the car shown or a comparable one from the same group.
Your quote itemizes the base daily rate, VAT, any length-of-rental adjustment, the insurance and extras you choose, plus young-driver and out-of-hours fees where they apply. Everything is shown before you request.
Drivers under 25 pay a per-day young-driver surcharge, shown as its own line in your quote.
Airport pick-ups outside office hours (before 06:00 or after 23:00) add a one-off out-of-hours fee, itemized in your quote.
Yes, one-way rentals are available between our locations; a one-way fee applies and is shown in the quote.
You can add Collision Damage Waiver and Theft Protection at checkout; each is priced per day.
Yes! Physical Visa and Mastercard debit cards with Chip & PIN are accepted when you choose our Debit Card / Premium Damage Waiver (PDW) cover package. Without this package, a credit card in the lead driver’s name is required for the excess security deposit hold at our counter.
You authorize a transparent 10% booking fee when submitting your request. We capture it only after the request is approved. The remaining rental balance is paid upon vehicle collection at our counter.
Yes — confirmed bookings can be cancelled free of charge up to 48 hours prior to pick-up time with a full refund of your deposit.
